Last updated: May 4, 2025

At Eluxier - We Respect Your Privacy and Your Data

What Does Eluxier Do with Your Data?
When you purchase from our store, as part of the buying and selling process, we collect your personal information, including your name, shipping address, email address, and contact number. When you visit our store, we also automatically receive your computer's Internet Protocol (IP) address, which helps us understand details about your browser and operating system. With your permission, we may send you occasional emails regarding our products, offerings, stores, or any other information we believe you may find interesting.

Consent
If we ask for your personal information for purposes other than our email services, such as marketing or research, we will explicitly request your expressed consent or provide an opportunity for you to decline. You can unsubscribe from our email services or withdraw your consent for continued information collection, use, or disclosure by emailing care@eluxier.com with the subject line "unsubscribe - (your email address)."

Disclosure
We may disclose your personal information if required by law or in case of a breach of our terms of service.

Payment
We use third-party payment gateways and services for processing payments. Neither we nor our payment partner store your card data on their servers. Payment transactions are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) for secure processing. Your purchase transaction data is retained only as long as necessary to complete the transaction.
Our payment gateway partners comply with PCI-DSS standards set by the PCI Security Standards Council, ensuring secure handling of credit card information.
 
Third-Party Services
While we use third-party providers for various services, they only collect, use, and disclose your information to the extent necessary to perform their services. These third-party service providers have their privacy policies, so we recommend reading them to understand how they handle your personal information. Some service providers may operate under different jurisdictional laws, which can affect the protection of your information when you engage in transactions involving their services.
Once you leave our website or are redirected to a third-party site, you are no longer governed by our privacy policy or website terms of service. We do not control or have any influence over the privacy practices of other websites, so we encourage you to read their privacy statements.
 
Security
To safeguard your personal information, we implement reasonable precautions and follow industry best practices to prevent inappropriate loss, misuse, access, disclosure, alteration, or destruction.
 
Cookies
We use cookies to maintain your user session but do not use them to personally identify you on other websites.
 
Age of Consent
By using our site, you represent that you are at least the age of majority in your state or province of residence or have provided consent for any minor dependents to use this site.
 
Changes to This Privacy Policy
We reserve the right to modify our privacy policy at any time. Changes and clarifications take effect immediately upon posting on the website. Significant changes will be explicitly communicated to you.
 
Questions and Contact Information
For inquiries about your personal information, to review, amend, or delete your data, or to register a complaint, please contact us at care@eluxier.com

This website is operated by Eluxier. By using our website or purchasing products from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"). These terms apply to all users of the site. Please read these Terms of Service carefully. If you do not agree to all the terms and conditions, you may not access the website or use our services.

At Eluxier, we prioritize the quality of our products and services. Please familiarize yourself with our terms and conditions:

• Orders once processed, cannot be canceled or amended.
• Products purchased under any promotional offer are not eligible for exchange unless there is a manufacturing defect.
• Eluxier will not be liable for any claims or refunds in case of incorrect or incomplete information provided for the shipping address or contact details.
• We strictly adhere to our order and shipment policy; for more details, please refer to the respective section.
• For detailed information on our refund and exchange policies, please refer to our product return policy.

 
1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or have provided consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms or viruses or any code of a destructive nature. A breach of these terms will result in the immediate termination of your services.
2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. You may not reproduce, duplicate, sell, resell, or exploit any part of the service without express written permission from us. The headings used in this agreement are for convenience only and do not limit or affect these Terms.
3 - Accuracy, Completeness, and Timeliness of Information
We are not responsible if the information on our site is not accurate, complete, or current. The material on this site is provided for general information only. This site may contain certain historical information. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information on our site.
4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time. We are not liable for any modification, price change, suspension, or discontinuance of the Service.
5 - Products or Services
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We make every effort to display our products' colors and images accurately, but we cannot guarantee that your computer monitor will accurately depict them.
We may limit or prohibit orders on a case-by-case basis and reserve the right to discontinue any product or service. We do not warrant the quality of products, services, or the correction of errors in the Service.
6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information. We may change or cancel orders and attempt to notify you.
7 - Optional Tools
We may provide access to third-party tools but do not monitor or control them. Use of these tools is at your own risk. New services and features may be offered in the future and will also be subject to these Terms of Service unless otherwise defined.
8 - Third-Party Links
Certain content, products, and services may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third-party materials and websites. Review third-party policies and practices before engaging in any transaction.
9 - User Comments, Feedback, and Other Submissions
We may use your comments, suggestions, and submissions without restriction. We may monitor, edit, or remove content we deem unlawful, offensive, or in violation of these Terms. Comments must not violate any third-party rights or contain unlawful material.
10 - Personal Information
Your submission of personal information is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies, and Omissions
There may be errors, inaccuracies, or omissions in our site or Service. We reserve the right to correct any such errors without prior notice.
12 - Prohibited Uses
You may not use our site for any unlawful, abusive, or malicious purposes. Prohibited uses include violating laws, infringing upon intellectual property rights, and harassing others. We reserve the right to terminate your use of the Service for violating these prohibitions.
13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted, secure, or error-free use of our service. Your use of the service is at your own risk. We provide the service "as is" and "as available." We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the service.
14 - Indemnification
You agree to indemnify and hold us harmless from any claims, including attorney's fees, arising from your breach of these Terms of Service or violation of any law.
15 - Severability
If any provision of these Terms is deemed unlawful or unenforceable, it shall be severed, but the remainder of the Terms shall remain valid and enforceable.
16 - Termination
These Terms are effective until terminated by you or us. We may terminate your use of the Service at any time for failure to comply with these Terms.
17 - Entire Agreement
These Terms, along with any policies or rules we post on our website, constitute the entire agreement between you and us, superseding any prior agreements.
18 - Governing Law
These Terms are governed by the laws of India and subject to the jurisdiction of Bengaluru, Karnataka.
19 - Changes to Terms of Service
We may update these Terms of Service at our discretion. It is your responsibility to review them periodically.
20 - Intellectual Property Rights
Our name, logo, and related marks are trademarks of our Company. No trademark or service mark license is granted for the materials on this site. All materials, including images, text, and other content, are our intellectual property and may not be used without explicit written permission. Any unauthorized imitation or copying may lead to legal recourse.

We are extremely proud of our products and we assume that customers have taken detailed considerations before purchasing our products, therefore, we are unable to offer any exchange or refunds because of general dissatisfaction with the products However we value your feedback and will work to incorporate it.
 
We make sincere efforts and utmost care while packing our products and therefore, in case you receive a package that is in poor condition, has been tampered or damaged before delivery, we kindly request that you refuse to accept and return it to the delivery person after taking clear photographs of the package to help us verify the same.
 
However, in rare cases, if you receive a wrongfully delivered product, a damaged or missing product, or if the delivered product has manufacturing defects, please share a detailed email to us at care@eluxier.com within 24 hours of the delivery. We request you to take detailed and clear photographs of the damaged parts/products. After reasonable verification, we will initiate the return pickup which may take 10-15 days from the date of verification completion.
 
To qualify for an exchange or return

1. The item must be unopened, sealed, and intact within the original packaging
2. Eluxier reserves the right to verify if the product(s) have been used/tampered with or damaged after the purchase.

 
Exchange Process;
 
Please send a detailed mail to care@eluxier.com with the following details;

1. Customer order number
2. The transaction date
3. Delivery address
4. Clear and elaborate images of the defect or quality issues along with the condition of the delivery box, mono-carton and the original primary packaging.

Our support team will explore the details and respond within 2-4 working days. After you receive the response, please follow the following steps.

1. Pack the product carefully in the original packing along with the invoice, label, tags, additional printed materials (if any), bags, boxes, and any other inclusions that came with the purchase.
2. We will arrange for reverse pick-up of the product from the same address where it was originally delivered, as mentioned in the invoice.
3. After receiving the product at our facility, we will carry out a quality inspection regarding the concerns raised by the customer in the email, and in the case of successful verification, a fresh replacement of the product(s) will be dispatched on the same address within the standard shipping procedure
4. In the unlikely event, that a replacement product(s) is not available, a credit note for the qualifying amount for the defective product will be issued. Such credit notes can be used for purchases only on our website www.eluxier.com within the validity period mentioned on the credit note. 
5. The credit note issued for the value of defective products that have been purchased at non-promotional prices, cannot be used to purchase any products at promotional prices

We appreciate your business with us.
 
We ship across India through our trusted shipping partners which are third-party logistics service providers, to efficiently make the products available to our customers across the country.
Details of the specific logistics partner of specific orders are provided to customers through SMS or WhatsApp messaging (if the customer has chosen to do so) and through email, along with the shipping tracking number and relevant details.
 
Customers also receive the tentative date of delivery at the time of receiving the logistics partner details. This information is also available for the purchased product under the “my orders” section on our website.
The tentative date of delivery is only an approximation based on the communicated guidance from the logistics partner and may not be the exact date of delivery in some cases. Further communication in this regard is provided to customers as and when a more robust approximation is received from the logistics partner.
While we try our best to work with our logistics partner to deliver the product as early as possible, Eluxier shall not be liable for delays in delivery by third-party logistics partners. 
As part of the purchase process outlined on our website, the customer is prompted to provide an accurate delivery address with a contact number and accurate information along with landmarks (if any) to aid easy delivery. 
Eluxier shall not, under any circumstances, be held liable for a failure to deliver the purchased products arising due to the user’s failure to provide correct, complete, and/or accurate information.

Order delivery: 
Dispatch of orders:
Orders are usually dispatched within 72 hours of the customer placing the order. However, due to any reasons beyond our control, delays might happen.
Upon successfully placing an order and after We (Eluxier) have successfully handed over the purchased products to the logistics partner, the customer will receive a unique tracking Identity number through email and messaging.
Delivery of Orders:
Most orders from Eluxier are delivered within 7 working days across India. We make a maximum of 3 delivery attempts to reach the customer in case of unavailability. If the customer remains unavailable after 3 attempts, we reserve the right to cancel the order at our discretion.
Delays:
While we strive to ensure timely delivery of the purchased products, there may be delays due to factors beyond our/ our logistics partners' control such as;

1. Unsuitable weather conditions
2. Political disruption, Strikes, Lockouts, and Restrictions imposed by govt. or other parties
3. Acts of God such as floods, earthquakes, etc.
4. Any other unforeseen circumstances

 
In case of any of the above or other unforeseen circumstances, we will make reasonable efforts to inform the customer proactively through their provided emails and/or phone numbers. Please note that Eluxier shall not be liable or obligated to compensate the customer for any mental distress or any other claims arising from shipment and delivery delays due to unforeseen circumstances
 
Issues with Delivery:
In rare cases where a customer receives a wrongfully delivered product, a damaged or missing product, or if the delivered product has manufacturing defects, we dissuade the customers from accepting any delivery with damaged external packaging. However,  if the outer package is reasonably secured and there are other problems with delivery, we request our customers to send a detailed email to us at care@eluxier.com within 24 hours of the delivery. We request the customers to take detailed and clear photographs of the unopened package in case the outer package is damaged, or photographs of the damaged parts/products, in case the defects are seen after opening the outer packaging. After reasonable verification, we initiate the return pickup which may take 10-15 days from the date of completing the verification.
Please refer to our exchange and return policy for more details.