FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Questions About Eluxier
Following are the things you may want to know about us.
What is Skin-Identical Skincare?
Skin-Identical Skincare refers to our science backed approach to skincare. All our products are inspired by skin's own physiology and biochemistry. This includes use of ingredients that nurtures the native micro-climate for the skin that helps it to thrive at its best, Beautiful, As Is.
Are your products free from harmful chemicals?
Yes!, safety is our core purpose. In pursuit to create safe and clean-label skincare, we removed 30 types of harmful chemicals, The DIRTY 30, from our products. These are either proven toxins or there is too little data available to claim they are safe. These include Hormone-disruptors, sensitizers, potential carcinogens or environment polluters.
Are your products dermatologically tested?
Every Eluxier product is imagined by skin - enthusiasts, Made by Pharmacists and tested and approved by dermatologists to ensure the compatibility, safety, efficacy and consistency. Safety is at the very core of what we do and it reflects in everything we do.
Are Eluxier products suitable for sensitive skin?
Of course!, All our products are safe to use for sensitive skin. These products are safe for kids, pregnant and lactating mothers and everyone that does not have allergy to natural ingredients. Most of our products are also suited for all skin-types (and Yes! we believe that "skin Types are overhyped, different skins don't need different products, they need to use products differently)
Questions about our products.
Things you may want to know about our products.
Are your products free from Harmful Chemicals?
Yes!, safety is our core purpose. In pursuit to create safe and clean-label skincare, we removed 30 types of harmful chemicals, The DIRTY 30, from our products. These are either proven toxins or there is too little data available to claim they are safe. These include Hormone-disruptors, sensitizers, potential carcinogens or environment polluters.
Are your products dermatologically tested?
Every Eluxier product is imagined by skin - enthusiasts, Made by Pharmacists and tested and approved by dermatologists to ensure the compatibility, safety, efficacy and consistency. Safety is at the very core of what we do and it reflects in everything we do.
Are Eluxier products safe for sensitive skin?
Of course!, All our products are safe to use for sensitive skin. These products are safe for kids, pregnant and lactating mothers and everyone that does not have allergy to natural ingredients. Most of our products are also suited for all skin-types (and Yes! we believe that "skin Types are overhyped, different skins don't need different products, they need to use products differently)
Are Eluxier products made of natural ingredients?
At Eluxier, we believe that natural and lab made ingredients are complimenting forces, and in order to create an efficient and clean-label products, you need the delicate balance between these two forces.
Each ingredient is selected for its proven efficacy, safety, and sustainability—rigorously tested and backed by clinical science. This allows us to deliver visible results without compromise, honoring the integrity of nature while leveraging the precision of innovation.
In essence, our products represent the pinnacle of modern skincare: where clean label meets high performance, and where your skin benefits from the best of both worlds.
Questions about Orders and Shipping
Things you may want to know about buying from us.
Where can I buy Eluxier Products?
Eluxier products are currently available exclusively on our official website www.eluxier.com and at select sustainably curated retail stores in Bengaluru, Hyderabad, Pune, and Mumbai
Can I cancel or modify my order after placing it?
Yes, if your order hasn’t been shipped yet. Please email us at care@eluxier.com or message us via our contact form as soon as possible to request changes.
Due to hygiene and safety reasons, we do not accept returns once a product is opened. However, if your product arrived damaged or incorrect, reach out within 48 hours of delivery and we’ll make it right. We encourage you to read our order and return policy.
What payment methods you accept?
We are a trusted Razorpay Business. We offer flexibility of paying through all major payment methods including credit/debit cards, UPI, net banking, and select wallets. All transactions are securely encrypted for your safety.
Do you ship across India?
Yes, we ship across India through trusted logistics partners. Shipping timelines may vary based on your location, but we’ll keep you informed on every step of the way with tracking updates. For more details, you can refer to our shipping policy.